Privacy Policy

Best Way Medical Billing (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal and professional information entrusted to us by healthcare providers, patients, and visitors to our website.

This Privacy Policy explains how we collect, use, store, and safeguard information when you interact with our website and services.

1. Information We Collect

We may collect the following categories of information:

Provider Information

Name
Practice name
Contact details
Billing system access credentials (when voluntarily provided for service setup)
Practice workflow and payer configuration details

Patient Billing Information (when authorized by provider clients)

Limited demographic information
Insurance claim details
Explanation of benefits information
Payment status information

We do not provide direct clinical care services and only process billing-related information as authorized by the provider.

2. How We Use Information

Information collected may be used to:

submit and manage insurance claims
assist with claim appeals and recovery efforts
support reimbursement workflows
communicate with providers regarding billing status
respond to inquiries submitted through our website
improve service efficiency and workflow configuration

We do not sell personal information to third parties.

3. HIPAA Awareness Statement

Best Way Medical Billing supports healthcare providers by assisting with administrative billing services.

When acting on behalf of provider clients, we handle billing-related information under provider authorization and consistent with applicable privacy expectations surrounding protected health information.

Providers remain the covered entity responsible for patient clinical records.

4. GDPR Notice (UK and International Visitors)

For visitors located in the United Kingdom or European Economic Area:

We process information based on legitimate business interest, contractual necessity, or user consent when submitting forms through this website.

You have the right to:

request access to your data
request correction of inaccurate information
request deletion where appropriate
restrict processing under certain circumstances

Requests may be submitted using the contact details below.

5. Website Data Collection Technologies

Our website may collect limited technical information including:

browser type
device type
IP address
visit duration
page interaction activity

This information helps us improve website usability and service responsiveness.

We may use cookies or similar technologies for functionality and analytics.

Users may disable cookies in browser settings if preferred.

6. Information Security

We take reasonable administrative and technical precautions to protect information from unauthorized access, disclosure, or misuse.

Access to billing workflow systems is limited to authorized personnel only.

7. Third-Party Service Providers

We may use secure third-party platforms to support:

website hosting
communications
scheduling tools
billing workflow integration
document exchange

These providers operate under their own privacy and security standards.

8. Data Retention

Information is retained only as long as necessary to:

support billing workflows
meet contractual obligations
satisfy regulatory or accounting requirements

9. Policy Updates

This Privacy Policy may be updated periodically to reflect service improvements or regulatory changes.

The most current version will always appear on this page.

10. Contact Information

Questions regarding this Privacy Policy may be directed to:

Best Way Medical Billing
billing@bestwaymedicalbilling.com
(813)381-6430